65 Monkgate, York, YO31 7PA
Award Winning Bed & Breakfast

T: 01904 655 947

BOOK NOW

Choose Language

2017 TripAdvisor Certificate of Excellence

Gateway to Yorkshire...
Play Video

Yorkshire for families...
Play Video

Visit York Member

We support the NSPCC

FAQs

What is your reservation policy?

Reservations are guaranteed with a credit, debit card or deposit cheque. We ask for a non refundable deposit of the first nights stay. In the case of a group or family booking for more than one night the card holder will be responsible for the whole booking.

What is your cancellation policy:

Our cancellation policy is: £50 non returnable deposit to hold the room.
We need 7 days notice to cancel. the booking. Any time after that period we would retain 50% of the balance outstanding. We would naturally try to re sell the room in which case we would you pay you back. We always suggest our guests take out holiday insurance.

When should we depart?

Guests are requested to depart before 10am.  We can arrange to store luggage for you if you have travelled by train or bus but cars must also vacate the premises.

What are your check in times?

Check in is between 4pm and 6pm (if you require an alternative check-in time please phone us beforehand).

Do you have Wi-Fi access?

Yes Wi-Fi access is available, however as an old property with thick walls we do suffer from signal problems in the bedrooms.

Do you provide car parking?

We have parking in a driveway for about 6 cars.  We ask you to leave a spare car key with us in case of an emergency.

What kind of breakfast do you serve?

Our Full Yorkshire breakfast is cooked to order and most ingredients are purchased at our local farm shops.  Most diets can be catered for with prior warning. Breakfast is served in your room.

Do you allow pets?

As we have dogs ourselves we are unfortunately only able to accommodate guide or hearing dogs.

What is your smoking policy?

As per the Government guidelines it is an offence to smoke in public so our premises and driveway are a smoke free area.  You may be charged £50 from your card for cleaning if you have been smoking in our bedrooms.

Do you offer gift vouchers?

We can provide gift vouchers towards a visit to Monkgate Guest Accommodation for you to give as Birthday or Christmas presents.  Contact us for details.

Do we need to take out insurance?

We strongly advise you to take out holiday insurance.  This can be obtained reasonably from the post office or you can phone UK Plus on 08452303526

What time do we have to return by at nightfall?

We lock the front door at 10pm but give you a key for the side door if you wish to stay out later.

What are your fire regulations?

We have recently installed a new fire alarm system so pleases make yourselves aware of our instructions on your arrival.  You will find this information in your rooms.